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                                  QUALTRICS EXPERIENCE MANAGEMENT

                                  The System of
                                  Action
                                  that turns

                                  customers into
                                  fanatics
                                  products into
                                  obsessions
                                  employees into
                                  ambassadors
                                  brands into a
                                  religion

                                  Order 9751-HU-23 arrived
                                  with broken items.
                                  Reship broken items ASAP.

                                  Shipping is a negative topic.
                                  Multiple customers mentioned broken items.
                                  Adjust packing process.

                                  Majority of FlyLight product
                                  tester feedback on shoe transition
                                  is negative

                                  Increase frequency of company
                                  communication on COVID-19

                                  30% of managers are not using
                                  the Communication action plan

                                  Share

                                  Action Needed

                                  Service is a driver of brand consideration
                                  but is a negative experience for millennials


                                  RachaelB

                                  CSR Team

                                  Send

                                  THE
                                  VODAFONE
                                  STORY

                                  Not only can you collect feedback from customers at every meaningful touchpoint and instantly analyse their comments, but Qualtrics automatically routes recommended actions to the people in the best position to make changes, helping organisations drive continuous improvement.

                                  WATCH PRODUCT DEMO LEARN MORE Digital CX Closed loop follow-up Customer Retention
                                  THE
                                  VW
                                  STORY

                                  Don’t just listen to employees, take action. Improve the employee experience by deploying listening posts at every key employee moment, and deliver recommended actions to every people leader in the organisation.

                                  WATCH PRODUCT DEMO LEARN MORE Employee engagement Action planning Benefits Optimiser
                                  THE
                                  UNDER ARMOUR
                                  STORY

                                  Don’t simply measure product satisfaction post-launch. Take action on user testing feedback––from the features you develop to your pricing and packaging––and consistently launch breakthrough products.

                                  LEARN MORE Pricing Optimisation Concept Testing Market Segmentation
                                  THE
                                  CHOBANI
                                  STORY

                                  Understand your market and your competitors better than ever before. Use Qualtrics to make smarter, faster brand decisions that increase customer loyalty, boost sales, and grow your market share.

                                  LEARN MORE Advertising optimisation Brand Tracking

                                  The XM System of Action

                                  1

                                  Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.

                                  2

                                  Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.

                                  3

                                  With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.

                                  Great experiences start
                                  with great research


                                  Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.

                                  Why Qualtrics?


                                  +

                                  75%+

                                  of the Fortune 100
                                  use Qualtrics

                                  +

                                  100M+ ACTIONS

                                  automatically
                                  triggered for
                                  companies

                                  +

                                  633%
                                  ROI

                                  on our
                                  CustomerXM
                                  product (TEI Report)

                                  +

                                  VOTED
                                  #1

                                  Enterprise leader in
                                  Customer Experience
                                  and Employee
                                  Experience by G2(2019)

                                  +

                                  2M
                                  USERS

                                  in 100+ countries

                                  +

                                  2020
                                  LEADER

                                  in Employee Experience
                                  Management by
                                  Forrester

                                  Get started with your
                                  personalised demo

                                  Complete the form to get in touch with one of our experts to see our XM platform in action. We’ll show you how you can use Qualtrics to build a culture of action of continuously hunting down and eliminating poor experiences across your line of business.

                                  Request Demo

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