World-class CX products, built for business impact

                                  Take the right actions, at the right time - wherever your customers are. With products for every stage of the customer journey including digital, customer care, in-location, and account management, you have the tools you need to accelerate the business impact of your CX program across the entire organization.

                                  A System of Action. Grounded in XM.

                                  Whatever actions impact your customers, track them all on The Experience Management Platform,? the only solution that brings together the four core experiences of your business: customer, employee, product, and brand. CustomerXM gives you unprecedented insights into the actions you can take across the entire organization—from your customer-facing teams to your HR, marketing, brand, and product teams.

                                  With over 20 years experience in designing and delivering best-in-class CX programs, we’ve helped over 11,500 organizations create experiences that deliver results.

                                  CustomerXM Foundational

                                  Unlock the value of your customer experience data

                                  Diagnose the health of your customer relationships, identify root causes of broken experiences, and inform macro-level focus areas that can serve as the foundation for your XM program. With actionable insights and clear, prescriptive direction, you’ll know exactly where to focus your efforts to maximize business impact.

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                                  CustomerXM for Digital

                                  Deliver digital experiences with impact

                                  Capture customer feedback across any digital touchpoint, automatically apply intelligent analytics and take immediate actions to turn insights into results.

                                  From understanding website or app user experience to improving conversion and optimizing digital marketing and support content, CustomerXM for Digital is your single system of action for every digital interaction.

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                                  CustomerXM for Customer Care

                                  Turn customer contact into customer loyalty

                                  Transform your contact center and field services into an experience that delights customers, reduces the cost to serve, and retains top talent.

                                  Stay connected with the voice of your customers on inbound and outbound calls, IVR surveys, voice activated devices, chatbots, and social messengers, and bring it all together alongside your operational data into a single system of action.

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                                  CustomerXM for Account Management

                                  Retain and grow the value of your B2B accounts

                                  Deliver exceptional customer experience to your accounts, drive long-term loyalty, and increase revenue on the most flexible XM platform. With account-specific views, insight into stakeholder perception and sentiment, and predictive indicators of renewal and churn, it’s easy to understand the health of every account, and prioritize the actions needed to increase satisfaction and improve customer lifetime value.

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                                  CustomerXM for Locations

                                  Make every in-person experience count

                                  Built specifically for location-based businesses, CustomerXM for Locations enables location managers and operations teams to optimize in-location experiences, manage online review reputation, and empower frontline employees to deliver exceptional and consistent experiences across all locations.

                                  A trusted partner on your CX journey

                                  From program design and set-up to full program management, we’ve got your back every step of the way. With decades of in-house experience in over 20 industries, access to the latest thought leadership via the XM Institute, and over 120 partner organizations around the world, you’ll always have access to the experts and resources you need to drive meaningful business impact.

                                  Powering customer experience for thousands
                                  of the world’s leading brands

                                  Transformed health insurance by making customer empathy central to every part of the organization

                                  Increased revenue with faster time to customer insights and faster reactions to feedback